Returns Policy

WHAT can be returned?
If you needing to return a product(s) you must notify Play n Sports within 7 days from the date goods were received. Made to order products can not be returned.


REASONS for the return?

Faulty or Damaged stock, no fees will apply. Full refund less the shipping amount will be refunded.

Purchasing Incorrectly a 30% re-stocking fee will apply and be deducted from the refund.

Change of Mind a 30% re-stocking fee will apply and be deducted from the refund.

WHEN do items need to be returned by?
Within 14 days.


HOW do customers return items?

Please contact us before returning any products. We will provide a return code which needs to be provided with the returning item(s).


WHERE do items need to be returned to?
Our customer service team will provide details of where to return your item. Some items may need to be returned to different warehouses.

SHIPPING for returns?
Customer will have to pay for a returning item, unless permission is given by our customer service team. The return number must be provided with your return.

Packing up your returning item?

Goods must be returned in the condition which they were shipped and must not have been used. If goods are found to be not as shipped or found to be used, a 30% fee may apply. If goods are not shipped back in orginal packing or box, a 30% fee may apply.



Once received by our warehouse, we will notify you in regard to your refund, credit or the replacement of goods. If you have made an order by anyone of our sales channels, then the refund is processed by the sales channel and not Play n Sports. The timeline in which the refund will show back into your bank account will be determined by the sales channel.